Customer Service

Customer Service for B & J Wholesale

Welcome to B & J Wholesale! Our commitment is to provide you with exceptional customer service to ensure your vaping experience is enjoyable and hassle-free. Please review our customer service guidelines below:

1. Contact Information:

• For inquiries, assistance, or feedback, you can reach our customer service team via:
  • Email: bjwholesale88@gmail.com
  • Phone: 562-561-7721
  • Live Chat: Available on our website during business hours

2. Business Hours:

• Monday to Friday: 9:00 AM to 5:00 PM Pacific Time
• Saturday & Sunday: Closed

3. Company Visit:

• Please note that visits to our company premises are by appointment only.
• If you would like to visit our location for any reason, please contact us in advance to schedule an appointment.
• We will do our best to accommodate your request and ensure that your visit is both productive and enjoyable.

4. Social Media Platforms:

• Connect with us on Instagram and Facebook to stay updated on the latest product releases, promotions, and industry news.
• Follow us on Instagram: [bjwholesale88]
• Like our Facebook page: [bjwholesale88]

5. Product Assistance:

• If you have questions about our products, need recommendations, or require assistance with troubleshooting, our knowledgeable customer service representatives are here to help.
• Feel free to reach out to us for information on product specifications, usage instructions, or compatibility concerns.

6. Order Support:

• For assistance with placing orders, tracking shipments, modifying orders, or inquiries about order status, please contact our customer service team.
• We strive to provide timely updates on the status of your order and ensure a smooth ordering process from start to finish.

7. Returns and Exchanges:

• If you need to initiate a return or exchange, please refer to our return policy for detailed instructions.
• Our customer service team will guide you through the process and address any questions or concerns you may have regarding returns or exchanges.

8. Feedback and Suggestions:

• We value your feedback and strive to continuously improve our products and services based on your input.
• Please feel free to share your thoughts, suggestions, or concerns with us. Your feedback helps us serve you better.

9. Professional and Courteous Service:

• Our customer service team is dedicated to providing you with professional and courteous assistance.
• We are committed to resolving any issues or concerns you may encounter promptly and to your satisfaction.

10. Privacy and Security:

• We prioritize the privacy and security of your personal information. Rest assured that any information you provide to us is handled with the utmost confidentiality and is used solely for the purpose of assisting you with your inquiries and orders.

11. Community Engagement:

• We actively engage with our vaping community through social media platforms, forums, and events.
• Follow us on Instagram and Facebook to stay updated on the latest product releases, promotions, and industry news.
• Join our online forums or participate in our community events to connect with fellow vaping enthusiasts and share experiences.

12. Educational Resources:

• We provide educational resources and guides to help you make informed decisions about vaping products and techniques.
• Explore our blog, FAQ section, or video tutorials for valuable insights, tips, and best practices.
• Our customer service team is also available to answer any questions and provide guidance on vaping-related topics.

We're dedicated to fostering a supportive and informative vaping community while delivering exceptional customer service. If you have any questions, suggestions, or feedback, please don't hesitate to reach out to us. We're here to help you enjoy your vaping journey to the fullest!