Order Terms

Return policy

Return Policy for Retail Customers

At B & J Wholesale, we are committed to ensuring your satisfaction with every purchase you make from us. However, we understand that there may be instances where you may need to return a product. Please review our return policy below:

1. Eligibility for Returns:

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 7 days from the date of delivery.

2. Exclusions:

• Due to the nature of our products, we cannot accept returns on opened or used vape liquids, cartridges, or disposable vape pens unless they are defective or damaged upon arrival.
• Any product that is not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.

3. Defective or Damaged Items:

• If you receive a defective or damaged item, please contact us immediately upon receipt.
• We may require photographic evidence of the damage or defect before authorizing a return.

4. Return Process:

• To initiate a return, please contact our customer service team at bjwholesale88@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Pack the item securely to prevent damage during transit.
• Ship the item back to us using a trackable shipping service. Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

5. Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to the original method of payment within 5 business days.
• Please note that shipping costs are non-refundable.

6. Exchange Policy:

• We do not offer direct exchanges. If you wish to exchange a product, you must follow the return process outlined above and place a new order for the desired item.

7. Restocking Fee:

• A restocking fee may be applied to returns that are not due to our error or if the product is returned in a condition that is not fully resalable.

8. Contact Us:

• If you have any questions about our return policy, please contact us at bjwholesale88@gmail.com.

By making a purchase from B & J Wholesale, you agree to abide by the terms of this return policy.

Return Policy for Wholesale Customers

Thank you for choosing to do business with B & J Wholesale. We value your satisfaction and aim to provide the best service possible. Please review our return policy below:

1. Eligibility for Returns:

• Wholesale customers may be eligible for returns under specific circumstances, such as defective or damaged products, or errors made by B & J Wholesale during order fulfillment.
• Returns must be initiated within 2 days from the date of delivery.

2. Defective or Damaged Items:

• If you receive defective or damaged items, please notify us immediately upon receipt.
• We may require photographic evidence of the damage or defect before authorizing a return.

3. Return Process:

• To initiate a return, wholesale customers must contact our wholesale customer service team at bjwholesale88@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Pack the items securely to prevent damage during transit.
• Ship the items back to us using a trackable shipping service. Shipping costs for returns are the responsibility of the wholesale customer unless the return is due to our error.

4. Inspection and Approval:

• Once we receive the returned items, they will be inspected to verify eligibility for a refund or replacement.
• If the return is approved, we will notify you and proceed with the appropriate action, which may include issuing a refund or sending replacement items.

5. Refunds or Replacements:

• Refunds or replacements will be processed within 2 business days of approval.
• Refunds will be issued to the original payment method used for the purchase.
• Replacements will be shipped to the wholesale customer at no additional cost.

6. Exclusions:

• Returns are not accepted for products that have been opened, used, or are not in their original packaging, unless they are defective or damaged upon arrival.
• Returns are not accepted for products that are no longer in saleable condition due to misuse or mishandling by the wholesale customer.

7. Contact Us:

• If you have any questions about our return policy or need assistance with a return, please contact our wholesale customer service team at bjwholesale88@gmail.com 

By conducting business with B & J Wholesale, wholesale customers agree to adhere to the terms of this return policy.